FAQs of 32Red Mobile Casino
Please look through our FAQ to see if we already have answer to your question, otherwise feel free to contact our support team:
1. Q: How do I download the games?
A: Simply fill in the form on the homepage or on the specific game page. We'll send you an SMS and allow you to download the game you've selected for free.
2. Q: Do I have to sign-up?
A: Yes. The games are real money games and you will need to register either online or via your mobile to play at 32Red mobile.
3. Q: How do I sign-up?
A: You can open a 32Red account either from the website or from your mobile by filling in the simple form.
4. Q: I need WAP and GPRS...How do I set it up on my mobile?
A: This is a straight-forward procedure but will require you to contact your mobile operator. Click on your service operator below to navigate to their official websites:
5. Q: Does it matter what mobile operator service I subscribe to?
A: Not in the UK. However, other operators in countries outside the UK may encounter problems.
6. Q: How much does downloading the games and playing them cost?
A: 32Red Mobile will not charge you for the games you download or for playing. However, mobile phone operators will usually charge their standard rate for SMS and WAP/GPRS data transmission. A single bet requires very little bandwidth and should cost just a few pence. Wagering costs will operate as per the online casino.
7. Q: How long will it take to download a game?
A: No longer than two minutes, but connection speed and quality of signal will impact upon this.
8. Q: I have the SMS but it won't let me download?
A: The most common cause of this is GPRS settings. Please contact your mobile operator or visit their website (please see question 4). Also, please ensure your phone is compatible with our software.
9. Q: I can't access the game because of content blocking, what's going and how do I bypass it?
A: In the UK phone operators block the phones of minors (below the age of 18) to prevent them from accessing unsuitable content. You have to be 18 years of age or older to play at 32Red, if you are then contact your operator to remove content blocking.
10. Q: How secure is it to play for real money over my mobile?
A: It is very secure. We employ the same 128 Bit SSL encryption technology we use in our Internet casino on our mobile casino. We have an exemplary security record and excellent team. If you have any queries regarding security please contact our support team.
11. Q: Can I deposit funds into my account via the mobile?
A: Yes, you can. Plus our security system means you can do so in complete safety. You can also deposit and withdraw from our online casino software. Download our award winning casino.
12. Q: Can I see my balance on the phone?
A: Yes. 32Red believes strongly in responsible gaming. Therefore we display your balance at all times, whether it in the online casino software and our mobile phone casino. As you play the balance is updated in real time through the wireless connection.
13. Q: Can I add or change my card details through my mobile phone?
A: Not at present. We have attempted to keep the download as small as possible and concentrate on game-play rather than administration. You can, however, change your banking details from the internet casino or through our customer support.
14. Q: What happens if my bet is interrupted by a phone call or I lose connection?
A: The record of your game is stored on our servers. When the call ends and you load the game again, you will simply start where you left off, having lost nothing.
15. Q: What happens if I get a new phone?
A: If you keep the same SIM card but replace the phone, you will need to download the casino games you wish to play. You can then log in with you 32Red Mobile Casino details and start playing. If you keep the same phone but change the SIM then you just need to register another 32red account, as your account is identified by your SIM. Note: It is recommended that when you discard an old phone that you remove the entire casino from it.
16. Q: How many games can I download?
A: 32Red applies no limit to the number of games you can download. However, your phone has a limited memory capacity and may not be able to store all of them. Please check your mobile phone's memory capacity in the operator's manual.
17. Q: Sometimes the graphics start to loop, where the slot reels and roulette wheel keeps spinning - what's going on?
A: When this happens it is simply because you have lost connection to our game server, normally because of a loss of signal or connection to the mobile phone operator. However, once you reconnect the game will continue where you left it.
18. Q: Can I see what the games are like before I download or join 32Red Mobile?
A: Unfortunately, the mobile games have no free-play option. However, you will have an option of game tour and it will give you a good idea how the game will play.
19. Q: How do I play the games?
A: You can learn more about the games by visiting the specific game pages within this site or visiting the online casino site and casino games page. Try: